Returns | OzVials Medical Lab Supplies Australia | Discreet Shipping

If the items you receive are incorrect or faulty, please contact within 30 days of receiving your parcel. Please include your contact details and original invoice number as well as photos of the item being returned. 

OzVials asks you to choose your items with care to avoid unnecessary return of goods however if the wrong item has been chosen please contact us to help you return the item/s. Items being returned must be in original condition they were sent for a full refund. Returns must be received within 2 weeks of approval and moneys are credited using the method of payment that was originally transacted in.

Please pack the goods using the original packaging and return to our address, including invoice that was included in the box. We recommend that you use a registered post or track-able courier as OzVials takes no responsibility for returned items lost in transit. 

The cost of returning the goods will be refunded if the product is deemed faulty. For change of mind returns the cost of return shipping needs to be paid by the buyer.